We recommend if Citizen, Eco-Drive or Promaster watches are in need of service or repair, that our customers only use a Citizen Authorised Service Centre.

Any damage caused by repairs or alterations by unauthorised technicians may void your warranty.

Please refer to our Warranty Page to find out what repairs and service are included under warranty. 

Throughout Australia and New Zealand there are several Citizen Authorised Service Centre's;

Please visit Global Support Network for support in other countries.

When you send your watch to a Citizen Authorised Service Centre, please include a document with these important details:

  • Delivery details

  • Contact details

  • Warranty card/proof of purchase – detailing the purchase date and model number

  • Description of issue

Watch repairs may take upwards of 2 to 3 weeks. If we need to source parts offshore, this process may take 4 to 6 weeks. If your watch was purchased internationally the repair may take longer.


Sydney Head Office

Citizen Watches Australia Pty Ltd
Central Plaza, Suite 7.01, Tower 2,
475 Victoria Avenue
Chatswood, NSW 2067

Contact Us

Postal Address:

Po Box 748, Chatswood, NSW, 2057

Ph: (02) 9452 7300
Freephone: 1800 069 098
Email: cs@support.citizenwatches.com.au  

Online Repair Centre

New Zealand


Pilbrows Watch & Clock Restorations
Suite 5 Suncourt Plaza
19 Tamamutu Street
TAUPO 3330
Ph: (+64 7) 377 3550
Email: info@pilbrowswatchmaker.co.nz
Web:  Pilbrows Watchmaker


Ilam Watchmakers Limited
207 Waimairi Road,
Christchurch 8041
Ph: (+64 3) 357 1002
Fax: (+64 3) 358 3004
Email: shop@ilamwatchmakers.co.nz
 Web: Ilam Watchmakers