We recommend if Citizen, Eco-Drive or Promaster watches are in need of service or repair, that our customers only use a Citizen Authorised Service Centre.
Any damage caused by repairs or alterations by unauthorised technicians may void your warranty.
Please refer to our Warranty Page to find out what repairs and service are included under warranty.
Throughout Australia and New Zealand there are several Citizen Authorised Service Centre's;
Please visit Global Support Network for support in other countries.
When you send your watch to a Citizen Authorised Service Centre, please include a document with these important details:
Watch repairs may take upwards of 2 to 3 weeks. If we need to source parts offshore, this process may take 4 to 6 weeks. If your watch was purchased internationally the repair may take longer.
Sydney Head Office
Citizen Watches Australia Pty Ltd
Central Plaza, Suite 7.01, Tower 2,
475 Victoria Avenue
Chatswood, NSW 2067
Po Box 748, Chatswood, NSW, 2057
Ph: (02) 9452 7300
Freephone: 1800 069 098
Online Repair Centre
Gemcraft Australia, Jasmine Division
49 Commercial Road
FORTITUDE VALLEY, QLD 4006
Ph: 1800 290 835
Fax: (07) 3253 5612
Level 2, 25 Leigh Street
ADELAIDE, SA 5000
Ph: (08) 8410 1107
Fax: (08) 8212 1550
Gary Fulton Watchmaker
Suite 12, Level 1,
671-681 St. (Mall)
Perth, WA 6000
Ph/Fax: (08) 9322 1929